FAQ
Can I use my own hair tie?
Yes. Every billybun comes with two thick hair ties, but you can attach your own favourite hair tie if that works better for your hair because the best hair tie is usually the one you've been loyal to for years
What size should I choose?
Here's what we recommend:
Go small if you have...
- shoulder length and fine hair
Go standard if you have...
- shoulder length and thick hair
- mid-back length hair
- longer and fine hair
Go large if you have...
- longer and thick hair
Still not sure? Send us a message on and we'll help you choose!
Saw this after you already purchased it? Send us a message and we will adjust your order!
Is Billy Bun only for scuba diving?
No. Billy Bun was designed with divers in mind, but it's made for ocean girls in general so that includes diving, surfing, snorkelling, swimming, boat days, waterfalls, camping trips and spontaneous swims.
But it is also great for wearing as a ponytail under moped/motorcycle helmets, ski helmets, and when you're at the gym, on a hike, or out for a run.
Will it completely stop my hair from knotting?
Billybun is designed to reduce knots, movement and post-ocean hair chaos, but everyone's hair is different. Our goal is to make your hair easier to manage after the ocean, not pretend saltwater magically stops being saltwater.
Does it come with hair ties?
Yes. Each billybun comes with two thick hair ties included but you can use those, or swap them out for your own too
What happens if the elastic wears out?
Saltwater, sun and everyday adventures naturally wear elastics down over time.
That's why billybun was designed so the hair ties can be swapped out instead of throwing the whole product away. The elastic inside the bun cover is also replaceable, although it takes a little more care to do (reach out to us for this one!)
How long will it last?
Billybun is designed to stay with you for as long as possible.
This is our first version though, so we don't want to make huge claims before long-term testing is complete. We hope you won't need to replace the internal elastic within the first 12 months, but please let us know if it does.
Can I put it in when I have wet hair?
Yes. Billybun is made for wet, salty, ocean hair and will still reduce knots. In fact, we actually recommend rinsing your hair with fresh water before going in the ocean anyway to further prevent hair damage.
Can I use it in chlorine?
Yes, but rinse it after use. Chlorine can be harsh on fabric and elastic over time.
How do I care for it?
Rinse with fresh water after ocean or pool use, gently squeeze out excess water and let it air dry.
Avoid leaving it damp in a bag for days, she's cute but since its fabric, it might start to smell. Feel free to put it in for a cold wash cycle too though we recommend placing it in a laundry bag first. Air dry is also best.
Is it handmade?
Yes. Billybun is currently made in small batches while we test, improve and grow.
When will my order ship?
Billybun is currently available for pre-order. Your order will be made and packed as soon as possible, and you'll receive updates along the way. Need it for a specific trip? Let us know and we will do our very best to help!
shipping & returns
Where do you ship?
billybun ships Australia-wide and internationally.
We're a small business based in Australia, and we're so excited to send billybun to ocean girls all over the world
How much is shipping?
Shipping costs are calculated at checkout based on your location but generally the breakdown is FREE for all deliveries within Australia over $49.99, $5.00 flat to NZ, and $15 flat everywhere else.
Occasionally we run free shipping promotions, so keep an eye out!
When will my order ship?
billybun is currently available for pre-order and made in small batches
We aim to pack and send your order within 14 days, and you'll be notified when your order has been dispatched.
How long does shipping take?
Delivery times vary depending on where you live.
Australian orders generally arrive faster (3-5 business days), while international orders can take a little longer (up to 20 business days).
Need your order in time for a specific trip? Let us know and we'll do our best to help!
Do you ship internationally?
Yes! We love that billybun gets to join adventures all around the world.
Please note that international customers may be responsible for any customs duties, taxes or import fees charged by their country.
What if my order arrives damaged?
Firstly, I am incredibly sorry this has happened! Please email us at hello@billybun.com.au with your order number and photos and we promise to make things right
What if billybun isn't right for me?
We genuinely want you to love your billybun
If something isn't quite right, please reach out and we'll work with you to find the best solution. We do have our 30 day happiness guarantee after all.
Have a question we've not touched on?
We'd love to hear from you.