Shipping Policy

Thank you for visiting and supporting billybun 🤍

Order Processing & Dispatch

• Processing Time: Ready-to-ship orders are typically packed and dispatched within 1–3 business days after payment authorisation and verification.

• Business Days: Our processing and shipping hours are Monday through Friday, excluding public holidays. Orders are not shipped or delivered on weekends or holidays.

• Order Confirmation: Once your order is placed, you'll receive an email confirmation to keep as proof of purchase.

• Pre-Orders: Products marked as pre-order are made or prepared especially for you. Please allow up to 14 days from the date of purchase for your pre-order to ship. If your order contains a mix of pre-order and ready-to-ship items, your entire order may be shipped together once all items are ready. We’ll always do our best to get your Billybun to you sooner whenever possible!

Delivery & Shipping Rates

We ship both domestically within Australia and to selected international destinations.

• Standard Domestic Shipping (Australia): Estimated delivery is within 3–7 business days after dispatch.

• International Shipping: Estimated delivery is typically within 3–14 business days, though some destinations may take up to 21 business days.

Please note: Delivery timeframes are estimates calculated from the date of dispatch, not the order date. Items may occasionally arrive in separate shipments.

Delivery Delays & Address Accuracy

While we make every effort to fulfil your order as quickly as possible, delivery times may be impacted by factors outside our control. These include severe weather, natural disasters, high order volumes during peak periods (such as Christmas or end-of-financial-year sales), carrier disruptions, or customs processing. Packages shipping to and from our Sunshine Coast facility may occasionally experience delays due to these conditions, and we deeply appreciate your patience.

Please double-check your shipping details at checkout. We are unable to take responsibility for delivery issues resulting from incorrect or incomplete shipping address information. If you need to change your delivery address, please contact hello@billybun.com as soon as possible. Once your order has been shipped, we cannot guarantee that the address can be changed successfully.

Order Tracking

All domestic orders typically include tracking. International orders are sent with tracking via Australia Post International.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing a tracking link if available so you can follow your parcel’s journey.

International Customs, Taxes & Duties

All international orders shipping outside of Australia are subject to the import duties, taxes, and fees set by the destination country.

These fees are imposed by your local government and are the sole responsibility of the customer. billybun has no control over these charges, does not benefit from them, and cannot predict what they may be. Delays may occasionally occur if your parcel is selected for random inspection by your local customs department.

Damaged, Missing, or Delayed Parcels

Once your order has been handed to the shipping carrier, we are unable to guarantee exact delivery times.

• Damaged Packages: If your package arrives with visible damage to the outer packaging, please take a photo and contact us immediately at hello@billybun.com.

• Missing or Lost Parcels: If your parcel appears to be delayed or missing, we politely ask that you first check safe drop areas around your property or with nearby neighbours. If you still cannot locate your parcel, please send us an email at hello@billybun.com and we will gladly help you track it down.

Questions?

For further details, feel free to visit our FAQ Page or reach out to us directly at hello@billybun.com.

Thank you for your patience and support.

See you in the water 🌊

Georgia & the billybun team 🤍